Services

Developed Agent and Customer Journey Flows for Learn, Buy and Get.
Created Requirements and tested Channel UIs for Inbound Sales Agents, Customer Service Agents and Retail Store Agents.
Developed device store User Interface enhancements and device financing flows.
Created sales scripts, device eligibility checks, fraud checks, internal liability checks and external credit checks.
Served as Mobile Product Managers for new BSS/OSS platforms, new 5G services and eSIMs.
Developed new product catalog attributes and populated product data to support hundreds of device models.

Developed agent and customer journey flows for Use, Pay and Support processes
Developed and delivered training and online support databases for mobile customer service teams on activation, data policy controls, network troubleshooting and device upgrades
Created requirements and test cases for customer service platforms including life cycle events, billing and payment inquiry.
Developed requirements for proprietary customer service tools, ticket escalation platforms and network troubleshooting platforms.
Managed enhancements for self-service D2C portals and mobile app sales tools for iOS /Android.
Developed acceptable use policies and completed data investigations into excessive and fraudulent use cases.
Our consultants have completed Google and Apple support certifications.

Created and updated mobile business rules for customer and device eligibility, shipping, activation, billing and collections.
Integrated mobile policies with High Speed Internet / Video policies
Implemented and enhanced multiple Mobile Virtual Network Enabler (MVNE) platforms supporting millions of lines.
- Implemented carrier-grade mobile billers including Amdocs and completed migrations from MVNE platforms.
- Selected and integrated tools for the extended BSS layer including payment processors, address verification, 3PL integration for FedEx / UPS, tax platforms, credit scoring, fraud scoring, workstation fingerprinting systems, and ID verification platforms.

Mapped Retail Plan and device requirements to Network Plans and features.
Managed projects to automate the detection of SIM changes, notify customer and agents to deter fraud, and reconfigure network provisioning to support 4G to 5G and iOS to Android device swaps.
Managed the launch of eSIMs for hundreds of iPhone and iPad SKUs
Developed advanced self-service tasks including Apple eSIM swaps, upgrades and conversions.
Served as Architects, Capacity Managers and Release Managers for network back-office platforms.

Served as Technical Product Managers for multi-year programs to integrate CBRS, WiFi and MNO 4G/5G provisioning, billing, data policy control and usage management.
Managed device engineering enhancement projects to support SDKs for iOS and Android devices to automate provisioning and activation tasks.
Developed and tested hundreds of features for innovative network troubleshooting tools that supports devices active on both 5G MNO and CBRS networks.
Managed SIM product introductions to support eSIM and advanced 5G capabilities.

Gadgetspace teams worked to evaluate and integrate multiple Mobile Network Operators (MNOs)
Served as Architects, Release Managers, Program Managers and Product Managers for hundreds of network API and wholesale product upgrade projects.
Managed the migration of million of lines across rate plans to enable 5G Online Charging System (OCS) functionality.
Developed advanced self-service tasks including Apple eSIM swaps and self-service upgrades.
Enabled international calling and roaming controls and plans for voice and data.